DELIVERY & RETURNS
We ship our packages with VENIPAK(LT), UPS(INTERNATIONAL). SHIPPING COSTS IN LITHUANIA, LATVIA, ESTONIA 2 EUR IF ORDER IS LESS THEN 100 EUR AND FREE FROM 150 EUR. FREE SHIPPING TO ANY AREA FROM 150 EUR.
1. LITHUANIA SHIPPING INFORMATION
Your package will be delivered within 2-4 working days after you place an order.
2. INTERNATIONAL SHIPPING INFORMATION
Dependant on your territory, they may then be delivered by a local courier company, within 2-14 working days after you place an order.
3. CUSTOMS AND IMPORT CHARGES
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchase products within fourteen (14) days from the date on which you received them from the siLversands.
If you are returning an item to us, the cost of the return and condition of the item / items is your responsibility.
The item(s) are your responsibility until it arrives at our warehouse. Therefore, please ensure you send the parcel using any secure and traceable method i.e. Recorded/Special delivery, and retain your proof of postage receipt. Please be sure your package is insured and prepaid.
Products must be sent back with the original correct product packaging bag, otherwise they will not be accepted.
All returns (including the product packaging) must arrive back to us in a re-saleable condition (unless faulty).
Product bags must NOT be used as postal wrapping.
We will send an e-mail to you once the return has been processed.
Your refund will be credited back to the same card or paypal account used to make the original purchase within 14 days. Original delivery charges are non-refundable.
If you have any problems please keep your invoice displaying your order details for your reference and quote your order reference on all correspondence.
Failure to adhere to these conditions will result in the product being returned to you without refund.
In the unlikely event of a fraudulent transaction, a refund will be made once an investigation has been carried out.
If the new product is cheaper than the original product, the difference can be made up with another product but no refund will be given unless faulty.
Phone number.:+370 65621602